Privacy Policy

Privacy Policy

How we collect, use and protect your personal information.

Last updated: 27 April 2026

Amplus Electrical and Air (ABN 57 161 449 086) (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information when you interact with our website or services:

  • Contact details — name, email address, phone number
  • Property details — suburb, property type, details of work required
  • Usage data — pages visited, time spent on site, referral source, browser type, device type and IP address (collected automatically via Google Analytics)
  • Communication records — emails, phone calls and messages exchanged with us

2. How We Collect Information

We collect personal information through:

  • Contact and quote forms on our website
  • Phone calls and emails when you contact us directly
  • Google Analytics — which uses cookies to collect anonymous usage data about how visitors interact with our website

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes
  • Schedule and carry out electrical and air conditioning services
  • Issue invoices, compliance certificates and receipts
  • Communicate with you about your booking or service
  • Improve our website and understand how visitors use it
  • Comply with legal and regulatory obligations

4. Cookies and Analytics

Our website uses Google Analytics to collect anonymous data about website traffic and user behaviour. Google Analytics uses cookies — small text files stored on your device — to track interactions. This data is aggregated and does not personally identify you.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can also manage or disable cookies through your browser settings.

5. Sharing Your Information

We do not sell, rent or trade your personal information to third parties.

We may share your information with:

  • Google Analytics — for anonymous website usage analysis (governed by Google’s Privacy Policy)
  • Service providers — such as email hosting or accounting software, solely to deliver our services to you
  • Legal authorities — if required by law, regulation or court order

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Your data is stored securely and access is restricted to authorised personnel only.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will securely delete or de-identify it.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate or outdated information
  • Request deletion of your personal information (where legally permitted)
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

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